C.... Communicate a value and deliver it with integrity.
A.... Attitude is a trait that must be positive and constantly reinforced.
R..... Respect your customers beliefs and goals.
O.... Organisation will save you and your customers valuable time.
L.... Listen to what your customers want and need instead of what you want to sell.
S.... Service which is outstanding enhances customer trust, loyalty and a desire to
refer you to others.
copyright Kellcomm 2010.
Darren Kelly
KELLCOMM
The Communication Experts
Leeds
www.kellcomm.co.uk
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